H&M Removals

South Africa
Transport and Logistics

Because safety and compliance matter

With over 24 years of experience transporting household and office furniture across South Africa, H&M Removals has gained a reputation as one of the most trusted brands in the furniture removals and self-storage business. The company delivers higher standards of safety by using only premium wrapping and packing materials and custom storage/transportation boxes.

In April 2013, H&M Removals took the safety of its customers’ belongings to a new level: The company’s fleet of 35 vehicles needed on-board vehicle telematics to maximise the safety of en-route freight and improve the running costs of day-to-day operations.

H&M Removals identified driver behaviour issues as the leading cause of inefficiencies within the company’s fleet and the highest risk to cargo and road safety. Without a complete fleet control solution in place, the company was at risk of drivers using vehicles for personal business, travelling long and late hours and over speeding, which could cost the company extra when it came to maintenance, fuel and traffic fines, and result in non-compliance with the company’s industry-leading safety standards.

The company also needed to find a way to track any differences between pumped fuel and used fuel in order to reduce operating costs.

More control, more savings

H&M Removal’s fleet controller turned to the Internet to find a way of reducing the risks the company faced, and discovered that MiX Telematics’s track record for delivering measurable results that directly impact driver performance, efficiency standards and total running costs of a fleet spoke directly to the company’s own values.

Working through Tectra Telematics, a local MiX Telematics channel partner, H&M Removals chose to roll out a complete fleet management solution based on in-vehicle telematics using a two-phase approach.

First, 17 vehicles that regularly travelled long distances received on-board computers, while training on how to configure and use the MiX Telematics web portal was rolled out at the company’s Cape Town, Durban and Johannesburg branches. Working directly with MiX Telematics and Tectra Telematics, the fleet manager learnt how the new system could track driver scoring, fuel consumption and speeding, along with how to perform a comprehensive range of other fleet management functions such as costing of parts and maintenance, and reporting and maintenance management. The second phase saw installation on the remaining vehicles in the fleet.

Today, H&M Removals operates a complete MiX Fleet Manager solution comprising of the FM Communicator on-board computers and real-time vehicle tracking units.