At noon on 27 July 2010, one of Matrix Recovery Service’s highly trained operators received a phone call from a much shaken customer. The customer had just been involved in a hijacking where their Mercedes ML500 was taken in Clubview, Centurion. The operator immediately positioned the vehicle in Mamelodi East and requested Matrix Recovery Services to dispatch to that position. Matrix Recovery Service arrived on the scene shortly after and recovered the vehicle, while one suspect was arrested.