Recovery News
Incident: 12 June 2009
21 July 2009
The Matrix Vehicle Tracking National Operations Centre received an impact alarm from the vehicle and tried to contact the customer for confirmation on the impact alarm. The Matrix Vehicle Tracking National Operations Centre could not establish contact with the customer and followed procedure to investigate the incident.
The Matrix Vehicle Tracking National Operations Centre immediately pulled a full history report of the customer’s vehicle. The report indicated that the customer was speeding excessively.
Emergency services were dispatched by the Matrix Vehicle Tracking SOS partner to the exact location of the vehicle and the incident. The GPS position of the vehicle assist emergency personnel to take advantage of the ‘golden hour’ after an accident to ensure the best medical service is provided as soon as possible and this also ensures faster recovery from any possible injuries.
This is an excellent example of where the Crash Alert function speaks for you when you can’t by being your guardian angel. When the emergency services arrived on the scene in record time, it was confirmed that luckily there were no injuries on scene. The vehicle was still drivable and the customer was able to continue their journey.
This could have been a serious incident and just proves how Crash Alert from Matrix Vehicle Tracking speaks for you when you are unable to speak for yourself. Always putting the customer first by dispatching emergency services as soon as possible to ensure Matrix Vehicle Tracking Crash Alert customers are taken care of.
