On the morning of 30 January 2011, a Matrix Recovery Service client lent her vehicle to her parents for use. At 19:27 on the very same day, the Matrix Recovery Service client phoned in to request the recovery of her Isuzu KB220, as her parents had still not returned.
Matrix Recovery Service was requested to dispatch immediately. The vehicle was positioning in Aliwal North, Eastern Cape, and moved to Dukhatole, Aliwal North. Matrix Recovery Service recovered the vehicle at 20:12 in Dukhatole, Aliwal North, after a chase had ensued resulting in the occupants abandoning the vehicle and fleeing the scene. Matrix Recovery Service stood down at 23:35 after handing the vehicle over to the client at her residence.